Yes. If a client is no longer able to attend a scheduled session, please let us know asap via email or via phone.

If less than 48 hours’ notice is given, the client will be required to pay the full fee (100%) for the session.

If a client fails to attend a scheduled appointment, this will be considered a late cancellation and may be charged accordingly. 

If a client is no longer able to attend a scheduled session and more than 48 hours’ notice is given, the client will not face any fees and it will be requested that they reschedule an additional session within two weeks if possible.

If a client cancels 3 sessions consecutively or does not show up for 3 sessions consecutively, then we reserve the right to put the client back on a waitlist until they are ready to engage with therapy. 

Completion of a referral form is required. Please fill out an enquiry form with your name, phone number and email address. The referral form will be emailed out to you

CampaspeOT stands out for over 26 years of clinical experience, personalised approach, and a commitment to achieving outcomes for clients.We have particular expertise in complex functional assessment, assistive technology, mobility and home modifications.

Firstly, a completed referral form is required. Please contact us to request one. 
Signing of a consent form &/or a service agreement is required prior to commencement

The OT process may require several sessions and can include a standardized assessment, informal questioning at home/community, observation of you completing everyday tasks, trialing equipment, taking photos and/or or taking measurements if required.
The OT will be required to complete and produce a report for funding purposes and these can be lengthy and time intensive.

A typical OT session lasts approximately 60 minutes in the home or community, but session length can be adjusted based on your preferences and needs. Telehealth is also available.

This will vary depending on the client's age, type of disability, injury and/or illness but CampaspeOT will typically draw on several practice standards, approaches & frameworks. More information can be provided if requested/required.

Canadian Model of Occupational Performance:

Person-Environment-Occupation (PEO) Model:

Model of Human Occupation (MOHO):

Biopsychosocial Model: 

CampaspeOT adopts a strengths based, individual focused, collaborative, inclusive, & neuroaffirming approach, when working with clients in all areas of their life. 

Disclaimer: please be aware that funding bodies may require OT to use deficit based reporting templates which may overlook an individual’s strengths, abilities and potential by focusing on challenges and limitations. This is not intended to offend the reader or client but to provide an objective report. 

Yes. We value feedback from clients, therapists and service providers.
We follow a transparent process in line with AHPRA & funding guidelines.

You can provide us feedback or make a complaint via phone, email or a form which will be sent to you on request.

You can choose to remain anonymous, or provide your contact details. 

Generally within 1 hour radius of Echuca. Travel beyond this distance requires consideration & consent. 

CampaspeOT works in accordance with the most updated Price Guide.

Fees are benchmarked by the funding body pricing guidelines which are monitored.

Fees are fixed and not negotiable nor are payment plans accepted. A service agreement with pricing is provided to all referrers/clients on our referral form. 

Appointments are Monday to Wednesday during business hours & wait times are approx 8 weeks. Please contact us for more info. 

Yes. We are committed to protecting your privacy.

Client information is managed confidentially & used for purpose of providing OT services.

CampaspeOT complies with Australian Privacy Principles contained in the Privacy Act 1988 (Cth), Health records Act, Health Records and Information Privacy Act.

Our Privacy Policy provides you with information about how ‘personal & health information’ may be collected, accessed, used, stored, disclosed or handled

No, we are registered to provide OT services to adult & aged clients with injury, illness or disability. 

This depends on the funding body, the type of report is required & the length. Reports can take between 1-4 weeks  once assessment has been completed

CampaspeOT is permitted to charge for face to face time, Telehealth, travel (for all travel time & mileage), reports, administration, phone calls & emails. This is outlined further in our service agreement & fees/services guidelines & aligns with funding body guidelines.